Published in Journal of Industrial Engineering and Robotics, Volume 7, Number 3
Written by OLTEANU Larina-Georgiana
Scientific coordinators: Prof. dr. ing. Irina SEVERIN, Ș.l. dr. ing. Bogdan DUMITRU

The paper presents the self-evaluation of an organization that imports and distributes medical devices for over 25 years on the Romanian market; the self-evaluation was carried out according to the EFQM Excellence Model. The evaluation of the integrated management system implemented at the organization represents an important step in the development/aspiration towards excellence. The sub-criteria were analysed in correspondence with two fundamental concepts, identifying strengths and areas for improvement, with the aim of evaluating the degree of maturity of the integrated management system, as well as identifying priority improvement areas with relevant and motivating potential for the organization.

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